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Business Ethics for Sales Professionals

Business Ethics for Sales Professionals

1hBeginner2017-08-02

Authors

Dean Karrel

Dean Karrel

Expert in Executive Coaching, Career Mentoring, and Sales Training

Course details

Regardless of your profession, the subject of ethics is an important one to review. That said, it's particularly critical for sales professionals, who are in contact with many different people and exposed to a variety of business settings. In this course, explore examples of tricky situations that salespeople often encounter, and learn how to behave ethically while dealing with the pressure to deliver results. Sales coach Dean Karrel explores ethical business practices for dealing with expense accounts, working offsite, giving and accepting gifts, hiring and firing, and more.

Learning objectives
Determine training needs for a sales professional.
Explain the ethics a sales professional should have when communicating financials.
Interpret the appropriate ethical protocol for hiring and firing an employee.
Identify the resource to assist sales professionals in learning about their competition.
Outline the ethical practices for a sales professional to work with different cultures globally.

Skills covered

Ethics and LawSales SkillsSalesPersonaBusiness Analysis and Strategy

Concepts

0. Introduction

  • 01 - Welcome

1. Basic Foundation of Sales Ethics

  • 02 - Code of ethics - Professional conduct
  • 03 - Romanticizing bad behavior
  • 04 - Reputation and credibility

2. Ethics in Your Work

  • 05 - Training - Your corporate policies
  • 06 - Deceptive selling techniques-high pressure
  • 07 - Sales results - Inflating and misrepresenting in CRMs
  • 08 - Expense accounts - Travel and entertainment
  • 09 - Working offsite
  • 10 - Hiring and firing

3. Ethics in the Marketplace

  • 11 - Sales quotas, special offers, and pricing
  • 12 - Information - Giving or withholding
  • 13 - Competition
  • 14 - Deliver on your promise
  • 15 - Working with your buyer - Gifts
  • 16 - Working globally - Cultural issues

Conclusion

  • 17 - Summary

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