Business Analysis: Essential Facilitation and Workshop Skills

To effectively analyze business needs and deliver quality solutions that address these business needs, key facilitation skills are needed in various workshop settings—in virtual and in-person, as well in agile settings—to identify, verify and validate this important information. This course from business analyst Jamie Champagne covers how to facilitate sessions from one-on-one meetings to large workshops with common examples of activities business analysts or anyone doing business analysis work often perform. Jamie demonstrates the differences in approach to in-person activities versus virtual facilitation and how to deliver value in each. Additionally, she details these skills on both traditional, plan-based work as well as more agile and adaptive techniques. Finally, Jamie explains how you can continue to facilitate teams and participate in workshops even when you are not the one running the session.