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Building a Stellar Employee Experience

Building a Stellar Employee Experience

57mBeginner2021-03-17

Authors

Madecraft

Madecraft

Full-Service Learning Content Company

Mary Kennett

Mary Kennett

Industrial and Organizational Psychologist, HR Executive Consultant

Course details

You've probably heard the phrase that employees are the lifeblood of any business—and it's true! Employees who are set up to be successful have a positive impact on the business, so it's important for you to dedicate time towards building positive employee experiences. This is no easy feat. It can be challenging to diagnose what creates positive employee experiences and even more difficult to actually create these experiences. In this course, industrial psychologist and executive coach Mary Kennett equips you with tools to shift focus back to your employees, strategies to recognize what is important to them, and methods to satisfy their workplace needs. Mary empowers you to craft a world class employee experience that will make your organization more successful.

Skills covered

Talent ManagementHuman ResourcesLeadership and ManagementOne-Off

Concepts

0. Introduction

  • 01 - Employees are the lifeblood

1. What Is the Employee Experience

  • 02 - The internal customer experience
  • 03 - Why does the employee experience matter
  • 04 - What impacts the experience
  • 05 - Hierarchy of needs

2. How to Enhance the Employee Experience

  • 06 - Human-centered design
  • 07 - Fostering a sense of worth
  • 08 - Offering supportive management
  • 09 - Connecting employees to community
  • 10 - Providing growth opportunities
  • 11 - Establishing trust in leadership

3. How to Measure Employee Experience

  • 12 - Gathering feedback
  • 13 - Creating survey questions
  • 14 - Accepting negative feedback

4. The Broader Benefits

  • 15 - Customer benefits
  • 16 - Talent war
  • 17 - Financial gains

Conclusion

  • 18 - Pulling it all together

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