Administrative Professional Tips

Course details

Being an administrative professional is a rewarding and challenging career. This series provides tips to help you stay focused, balanced, and in sync with your boss-and become an invaluable asset to whatever company you work for. Executive assistant and coach April Stallworth helps you develop key skills such as gatekeeping, project management, and navigating office politics. She introduces tools to help you be more productive and efficient, and resources to find answers specific to your industry. She also helps you build your brand and your network, to help pave the way to your next job or promotion.

Concepts

0. Introduction

01 - Introduction
02 - Keeping the gate
03 - Personal branding
04 - Vision
05 - Executive presence
06 - Dressing for success
07 - Self-care and work life balance

The Office Team

08 - Grow your dream team
09 - Your boss
10 - Partnering with your boss
11 - Mentors
12 - Managing up
13 - Managing sideways
14 - Managing down

Essential Administrative Professional Skills

15 - AI and the administrative professional
16 - Goal setting
17 - Administrative resources
18 - Presentation skills
19 - Social networking and online etiquette
20 - Dealing with disrespect
21 - Decision-making
22 - Project management
23 - Coping with change
24 - Office politics and gossip
25 - Emotional intelligence

The Administrative Professional Role

26 - Managing morale in your office
27 - Confidant and advisor
28 - Setting expectations and maintaining boundaries
29 - Why professional meeting minutes matter
30 - Capturing professional meeting minutes
31 - Preparing briefing materials
32 - Managing interruptions
33 - Executing meetings and events
34 - Office technology

Organization is Critical

35 - Organizing your office
36 - Organizing your physical files
37 - Organizing your electronic files
38 - Apps

Leadership and People Skills

39 - Pursuing excellence
40 - Authentic leadership
41 - The importance of customer service
42 - Delivering exceptional customer service
43 - Delegating effectively
44 - Diversity and inclusiveness
45 - Entrepreneurial skills
46 - Coaching others
47 - Coaching yourself

Managing Your Career

48 - Take control of your career
49 - The importance of career management
50 - Career management techiques
51 - Networking
52 - Professional organizations
53 - Training and development
54 - Higher education

Administrative Professional Tips

Authors

April Stallworth